Maid in Guernsey Terms & Conditions

SERVICES

By booking over the phone and by email customers are bound to the following Maid in Guernsey’s Terms and Conditions: 

1. REGULAR DOMESTIC CLEANING

1.2: Maid in Guernsey’s fees are payable on receipt by Standing Order or Online Bank Transfer. These will be paid into our nominated account as per cleaning schedule.

1.3: Maid in Guernsey reserves the right to suspend cleaning services if payments are missing.

1.4: The Cleaning Attendant can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that the cleaner may discuss a variation on the planned duration if, in practise, it appears to be required.

1.5: Maid in Guernsey agrees to provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and products) required to carry out the service, unless other arrangements have been made with Maid in Guernsey. Any cleaning equipment provided by the customer, should be safe and in full working order.

1.6: Maid in Guernsey will not be held responsible for any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

1.7: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.

1.8: The Client must allow the cleaner access to hot water and power.

1.9: In case of a complaint, Maid in Guernsey requires to be notified within 24 hours after completion of the cleaning work. 

1.10: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

2. END OF TENANCY CLEANING / SPRING CLEANING / MOVE IN & OUT CLEANING / PROFESSIONAL CLEAN / AFTER PARTY CLEAN

2.2: Maid in Guernsey reserves the right to amend the initial quotation, should the client's original requirements change.

2.3: The Client must allow the cleaner access to hot water and power.

2.4: Maid in Guernsey will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

2.5: Maid in Guernsey will provide all cleaning detergents and equipment (vacuum cleaner, mop and products) required to carry out the service, unless the customer want to supply their own

2.6: The Cleaning Attendant can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

2.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

2.8 In case of a complaint, Maid in Guernsey requires to be notified within 24 hours after completion of the cleaning work.

3. AFTER BUILDERS CLEANING

3.1: Maid in Guernsey reserves the right to amend the initial quotation, should the client's original requirements change.

3.2 The Client must allow the cleaner access to hot water and power.

3.3: Maid in Guernsey will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

3.4: Maid in Guernsey will provide all cleaning detergents and equipment (vacuum cleaner, mop and products) required to carry out the service.

3.5: The Cleaning Attendant can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

3.6: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
4. ONE-OFF GENERAL CLEANING

4.1:  Maid in Guernsey can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

4.2: Customer agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop and products) required to carry out the service, unless other arrangements have been made with Maid in Guernsey. Any cleaning equipment provided by customer, should be safe and in full working order.

4.3: Maid in Guernsey will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

4.4: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.

4.5: The Client must allow the cleaner access to hot water and power.

4.6: In case of a complaint, Maid in Guernsey requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.

4.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

5. PAYMENTS

51: Payment is required in advance. Invoices are sent out on the 1st of every month.

5.2: Payment are to be made via standing order or bank transfer within in 7 days of receipt.

5.3: Payment can be made with debit or credit card via Online Banking. Maid in Guernsey will not share the customer's card details with a third party.

5.4: If payment is not made after 7 days of invoice, the cleaning slot will be cancelled.
6. COMPLAINTS & CLAIMS

6.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.

6.2: Maid in Guernsey may require the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day. 

6.3: Maid in Guernsey may take up to 7 working days to respond to a complaint.

6.4: Complaints are accepted verbally over the phone and in writing (letter, email or fax). Complaints must be reported on completion or in the following 24-hour.

6.5: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.

6.6: Maid in Guernsey agrees to keep all customers' information confidential.

6.7: In case of damage Maid in Guernsey will repair the item at its cost. If the item cannot be repaired Maid in Guernsey will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement.

7. INSURANCE

7.1:  Maid in Guernsey has Public liability insurance. The policy will cover any accidental damages caused by a Cleaning Attendant working on behalf of Maid in Guernsey reported within 24 hours of service date.

7.2: Maid in Guernsey reserves the right to refuse to share any of the confidential company's documents.
8. CUSTOMER SATISFACTION

8.1: Customer understands that he/she is not entitled to any refunds, only credits for unattended cleaning.

8.2: If the customer is not completely satisfied with a cleaning job, Maid in Guernsey will re-clean any areas and items to customer's satisfaction. There fore customer must allow the cleaner to be returned.

8.3: Customer may be present at all times during the recovery-clean. Maid in Guernsey reserves the right not to return a cleaner more than once.

9. LIABILITY

9.1: Maid in Guernsey reserves the right not to be liable for:

9.2: Completing tasks which are not stated on our task list;

9.3: Cleaning jobs not complete due to the lack hot water or power;

9.4: Third party entering or present at the customer's premises during the cleaning process;

9.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;

9.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;

9.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;

9.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.

10. CANCELLATIONS

10.1: Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.

10.2: Customer agrees to pay the full price of a cleaning visit if the customer cancels less than 24 hours prior to the scheduled appointment.

10.3: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.

10.4: Customer may terminate the cleaning service by giving 2 weeks (14 days) advanced notice in writing and specifying the last cleaning date and give reason.

10.5: END OF TENANCY CLEANING/ SPRING CLEANING / AFTER PARTY CLEAN/COMMERCIAL CLENING.

10.6: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

10.7: AFTER BUILDERS CLEANING:

10.8: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

10.9. AFTER CANCELLATION OF THE CLEANING SERVICE

If Maid in Guernsey make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.